Staff training manual module 4 dealing with violence
Bar staff should be trained in how to prevent violent situations occurring and in what to do if a fight breaks out. In this module of the bar Staff training manual we cover the whole topic of violence both in the bar and in the work place. You as an employer and licensee have a legal duty of care to both your staff, customers and visitors alike. You must provide your staff with training.
This module covers the following
Policy statement on bullying and violence between staff members and customers
The stages of getting drunk explained
Best practices to prevent violence
How to spot and stop trouble starting
What staff should do if violence breaks out
What staff should do if they are attacked themselves
The law on self defence
Keeping records in the incident book
When to call the police
Banning people best policy
What staff should do to catch the trouble makers
Your legal duties as an employer
Free posters for you to download and print off.
Test page for staff on the subject
Guidance notes for DPS explaining the law
It is essential that all your bar staff know the five main stages of getting drunk and the symptoms customers will display at each stage. These stages are the biggest indicator that trouble is on its way and by understanding at which stage of drunkenness each customers is at they should soon learn where to expect the trouble to come from and act to prevent it. Many in the licensed trade fail to see that the happy bar stage is one of the most dangerous stages as trouble often quickly follows a period of extreme happiness. If those in the pub trade had a pound for every time we heard the phrase "we were all having a great time, then all of a sudden merry hell broke out".